PayPal lies about Dispute

[sandwool]

I now have damaged products and out $35.00 dollars. PayPal claims it was delivered. I changed dispute to damaged. They denied my claim because it was delivered. Sent pictures. I have lost trust in PayPal.

[kernowlass]

@sandwool 

Did you change the dispute from non receipt to not as described whilst the dispute was still open?

[sandwool]

Yes, even have the email. Title is “item not as described”. The product is damaged. Sent pictures. PayPal closed with seller sent tracking information and it was delivered. I have proof that the dispute was changed.

[Angel560]

I contacted PayPal on items not received,sent messages to get my refund they closed the case and I lost 58 dollars this seller is a scammer off Facebook not impressed with PayPal at all I escalated it as well

[sandwool]

CMH Network Technology from Facebook. Their tracking was misleading until PayPal contacted them. Item was received damaged. That same day I changed the dispute. But yet PayPal closed because it was delivered. I saw several disputes, later filed to PayPal about the same company.

[kernowlass]

@sandwool 

Appeal, appeal, appeal, sometimes you have to be persistant.

https://www.paypal.com/us/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-case-faq205...

[sandwool]

They continue to lie. They reopened. Even apologized for their mistake and stated I would get the refund. Then closed the case in favor of seller and stated no credit. I have lost trust in PayPal. They support scams and fraudulent companies.