PayPal closed my case as authorized therefore no chargeback.

Ouwlsoup123
Contributor
Contributor
I was scam of $242 by a business and went to file a dispute under the headline haven’t received the items. PayPal say I can’t get my money back because the purchase was authorized by me. Help what can I do. They already closed the case ??
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Ouwlsoup123 

 

Well which dispute did you open, unauthorised OR item not received???


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Ouwlsoup123
Contributor
Contributor
I Made the mistake of doing unauthorized. When I should’ve of done items not received. However when I tried to fix it they said case is closed.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Ouwlsoup123 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


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