I sent PayPal requested tracking info for a claim and they say I didn't. I have screenshot proving I did but they do not answer phones or communicate via message and now demand money. They took away a credit. The company I purchased from says PayPal interfered in the credit process twice because of the claim.
You need to contact customer services to resolve any account specific issues. Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
