PAYPAL HELP.....WHAT HELP!

[ShoppingCD79]

I ordered goods in April '20, never received them, its now September.  PayPal say they've been delivered but the tracking number the Chinese company gave them was actually for someone else.  I have photographic proof that they were delivered to a different name and address but PayPal don't care.  They have closed my claim!!! How can this be fair????

The supplier is a company called Jiadi Co, Ltd which I've since found out after Googling them they are scammers, either not sending the goods at all or sending inferior goods.

Get your act together PayPal and close these shonky sellers down and give my $121.00 back!!

[BenX5]

paypal will never help you. there "protection" is just words on paper for marketing 

you can give them all the proof in the world and they will never take your side so they don't loose money

check my store 

https://www.paypal-community.com/t5/Disputes-and-Limitations/PayPal-is-dishonestly-and-unethical/m-p...

[kernowlass]

@ShoppingCD79 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.