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Newchu are organised crooks. They only respond if you use PayPal as a word in you correspondence. Then they promise to resend but don't. They have a strategy to get past 180 days so that then there is no refund from PayPal.
I also bought something from Newchu on April 1; a 3 pack of brand name Clorox disinfecting wipes. A month later, no product, and the photo showing the item mysteriously no longer showed brand name Clorox. I opened a dispute with Paypal April 18 and nothing has happened since. The company sent me an email saying the product shipped via China Post, but the tracking was bogus. Now, June 2nd, still no product and no refund. I'm super frustrated that PayPal hasn't shut this down and that they've dragged their feet on a refund.
Exactly, I e mailed NewChu 11 times and fake tracking numbers each time, and then a fake shipping company. Then BS answers, and after opening my cases, Paypal closes them even though I had 105 days left on the dispute! On top of that, I closed one of my 2 bank accounts on Paypal and couldn't close the 2nd one because Paypal won't let me!!! No real answers, just computerized. This is sickening. Out $215.00! Please, if anyone is getting through to Paypal, let me know how you are doing it cause they are ignoring me.