Newbie accidentally closed case, can I re-submit or re-open a case

Choocholate
Contributor
Contributor

Hi guys - This was my first time trying to make a claim via PayPal and I accidentally closed the case -- What should I do? I forgot the upload some photos so I thought I can close this one and re-start a new claim and apparently, no. Any advice helps. Thank you very much! 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Choocholate 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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