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My Facebook complaint was rejected. Was I wrong to complain?

PeterGj
Member

My Facebook complaint was rejected. Was I wrong to complain?

After being notified by Facebook of 'unusual activities' in my account, I receive a $25.00 charge from Facebook Ads Team to "Post" New Video".

My complaint: 

I did not record any video, and I have not requested it distributed.

Yet Paypal has rejected my complaint finding it to be "not unauthorised'. I do not know who authorised it, it was not me.

Is this OK? I feel it is not, and that I have a right to escalate. But how does one do that?

Hope somebody can help. Thank you in advance, Peter 

1 REPLY 1
JohnCody
Contributor

Re: My Facebook complaint was rejected. Was I wrong to complain?

Hey, did you manage to get this resolved? I've experienced similar issues myself.