How to correct wrong address

maudette
New Community Member

Does anyone have a phone number to fix my problem?  When I look on line for help, the help doesn't apply to help me at all.  It was a donation that is in limbo!  Can someone help me?  I just need to change the email address and then all set.  Seems simple but I cannot get anyone to understand.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@maudette 

 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

However if you mean its a payment that has gone to an incorrect email address then if you provide a bit of information including if its completed or pending/unclaimed on the senders end we may be able to advise.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.