Help

[Ronnie71]

I reported a fraud transaction and PayPal favored the seller because tracking said delivered. I never got a package and found out that the number provided was a small package that went somewhere else in my town. I submitted proof from post office and still PayPal has not done anything and I can not find the appeal button as it is more than 10 days now  what else do I have to do to get PayPal’s attention to reopen my case

[MUZMAH]

There are several similar cases by Ario.

Here is one of them - https://www.signal-arnaques.com/en/scam/view/293303?__cf_chl_jschl_tk__=60103[Removed. Phone #s not ...

My question is why Paypal (and Instagram) can't do anything about it and give us back the money since the scammer (Ario) should identify himself before placing ads on IG and connect a bank account to Paypal? 

Is that easy to scam Paypal then? Im impressed. 

Does anyone know how to track down scammers? 

[kernowlass]

@Ronnie71 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.