Help with shipping package to China

7kath
New Community Member

I have bought children fences from a website and received a completely different item. This seller is from China. Seller offered a partial refund and of course I denied it. They are willing to give me back a full refund, if I send the item back to them. I asked PayPal for their address and name, but the name is in Chinese. I went to USPS to return it, but they could not do it because the name is in Chinese and told me that none of the post office is able to do it unless the name is in English. Did PayPal even know about this? Because they haven't been helpful and reply after more than 24 hours. What should I do now because I have to send it by the 21st.

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