Help Please!!

Carmanvestal
Contributor
Contributor
Reciet Luke I bought a fluoride free shower head and filters online.Immediately I messaged the site to cancel because I read the comments that no one had recieved they’re orders ,and the ones that did said it was cheaply made and not worth the money.I put in a claim because they refused to communicate to cancel and escalated it,a month later they added a shipping note,it came today.It says contents are worth 1$,I paid over 60$,everything other than my name is in Chinese,can I “ return to sender” and still receive a refund.I haven’t opened it it but can tell that all the extra filters are not inside.I am so mad I could scream! PayPal has no live help anymore and no where on the site to add new info that I can see....what do I do?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Carmanvestal 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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