@Fredbike wrote:
Hi,
I bought a phone 08/2017 (oneplus 5).
6 months later the home button did not work anymore.
Gearbest ask me to send the phone to Spain for repair. (At the moment I live in Uk).
A month later Gearbest tell me:"After inspecting it carefully with our technicians, we regret to inform you that this item cannot be repaired."
They offer me a refund of 40% of price. No more.
My expectation was to get my phone repaire from GB or a full refund or at least replace my phone by another with same spec.
Does Paypal could help me with with subject, how, what should I do?
Ps : You start to see how serious is a company when you have an issue.
Thanks for your support.
Hi @Fredbike,
Unfortunately, once a period of 6 months has passed, the purchase cannot be disputed via Resolution Center. PayPal are not liable to reverse the funds from their account or investigate a claim.
Aside from this, I can also confirm that the businesses decision to offer a reduced refund is compliant with the Consumer Rights Act. It is unfortunate that the item has impaired past 180 days, otherwise there could have been a more favoured outcome.
Please click here for further information from Which? in relation to this query.
"The retailer can also make a deduction from any refund for fair use after the first 6 months of ownership if an attempt at a repair or replacement is unsuccessful."
