Fraudulent deposit? Is that even a thing?

[Tamara421]

I received a "refund" from something I didn't buy. I've never heard of the vendor and they are not in my purchase history. I'm concerned it is fraudulent activity but it's not eligible for review under "resolutions." How do I get help?

[kernowlass]

@Tamara421 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.