Filing a dispute to claim >> Anyone knows the difference between these two screens?

andrewshen
Contributor
Contributor

So when I clicked on a transaction, then "report a problem", "item not as described", I am seeing these two different topic on the top; one is showing "Contact Seller" and one shows "Not as described - claim". They are from two different transactions on my account; anyone knows the difference?

 

Screen Shot 2021-01-04 at 7.16.18 PM.pngScreen Shot 2021-01-04 at 7.17.39 PM.png

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