Eli Zeta

[mizmar18]

Please can anyone tell me if they have received any goods from Elizeta as I ordered russian decorating nozzles on 11th February, payment was taken , and although an email sent direct to them, I have not received neither goods nor any contact whatsoever.

[kernowlass]

@mizmar18

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Carter123]

Ordered two items and have heard nothing, no emails no response from multiple requests for info , definitely a scam ! 

[Carter123]

Ordered two items and have heard nothing, no emails no response from multiple requests for info , definitely a scam ! 

[Antorni]

mizmar18, I have recieved the items I've purchased from Eli Zeta after a long wait, and the only thing I can say is that I feel dissapointed with the actual product. It was not as described on the website and the quality is just horrible. Im actually asking for a refund but I haven't recieved any reply from them. I hope this information is usefull in some way.

[NurseErika]

Do you have any contact information for them? Like a number etc?

what had you ordered! ugh so sorry to hear this.

[zray]

I received a trench coat from Eli Zeta. It does not fit. The ONLY contact info I can locate is an email address, which this forum will not permit my sending in this memo I cannot locate the order site for the trenchcoat. I do not know if this info helps anyone but you can try the email address. Does anyone know how to access the Eli Zeta store or ordering site?

[Vandew]

That’s what happened to me with a recent purchase quality and what the product looked like was 180 of what they advertised. It was a nice grey In adds, but I real life is a tacky light grey.

[NurseErika]

hey. I am in the same situation.. Did you ever get anything resolved

[kernowlass]

@NurseErika

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.