Danceage Network Limited

[PeloE]

Bought a hammock from a co with add (not the same name as appeared in Paypal) on Facebook (Letslip9 Hammock anywhere! Life will become more interesting) and paid by Paypal and never received any confirmation from the co. Seems to be a SCAM supported by Paypal. Can I do something to recover my money?

[Arubagirl93]

Purchased lawn ornaments beautifully detailed fairies never recess confirmation email from them after paying with PayPal! Believe I’ve been scammed!! Lesson learned!!

[kernowlass]

@Arubagirl93 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[PeloE]

Finally, I never received the famous 2inches hitch support for Hammock. It’s still a fraud at least in Canada (false advertising). Here is my discussion with the email address which received the Paypal payment (my money). ******************************* Hi Éric Péloquin, Thanks for your email We received your order information And will send it to you very soon Please don't worry about it Have a nice day On Thu, 29 Apr at 8:38 PM , paypal at warmhint.com &lt;paypal at warmhint.com&gt; wrote: Thank you for contacting us! We have received the email. We are really sorry that we're off work now. Our working time is from 10am to 7pm (GMT 9), Mon to Fri. Please do not worry. We will arrange a dedicated customer service to solve your problem within 12 hours. We will try our best to help you. Have a nice day! <Removed>