Completely different product from seller and wants to return the product for refund

Sandy2021
Contributor
Contributor
Hi, I purchased portable screen from https://www.yhautobiographz.xyz/products/portable-collapsible-triple-1080p-screen-for-laptops This website, after 1 months I received a portable toothpaste which had 4 small sache and I have not opened the packet so don't know what it looks like I side the packet. Which was clearly different from what I had ordered. I filed a case of PayPal and after 3 weeks seller wants to return the product for which I have to pay for return shipping. This is insane. Why should I pay the return when seller clearly send something which I didn't ordered? Could someone here suggest me what are my options?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sandy2021 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/au/webapps/mpp/returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.
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