Chines clone was sent. Not a NOTE 9

[jovedekiugyinte]

I was bought a Samsung NOTE9. The seller said it is not used new, amd original. I was paid and i received a Chines clone. I was opened an a case. I was sent videos and pictures to Paypal. The seller said it was original, i was changed the clone. what chance do I have to get the money back?

[kernowlass · Accepted solution]

@jovedekiugyinte 

Depends where the item was sold and how much description there was on that 'auction/site'.

If you just paid an invoice that said 'phone' then you would probably lose, if it was a full description then you should win.

[jovedekiugyinte]

So, I "win", i have to send back the item, and Paypal sait he will pay back my money!

The item was sent back, the seller get i at 09.07.2019.

But my money is still hold back. I don't get it.

Why? I wrote many email to Paypal, but nothing happend!

[jovedekiugyinte]

Please somebody help me!

I was sent back the phone with DPD, the seller is took the packet, after that the DPD system turns the packet status to "Shipping starting request"
The DPD said everything was ok, they send me a note, than the packet is delivered.

I was sent it to Paypal, but thay dismiss my disput, because the Tracking ID is not correct, and close the disput.

So i lost my money!

I was sent many messages in help center, but i get back only automatic messages. 

I was sent mail to these address: spoof ; Service-int and service

But i don't have messages!

What can i do? 

[kernowlass]

@jovedekiugyinte 

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[jovedekiugyinte]

OK thank you!
Is it possible that if I prove that Paypal make mistake,than he will review the closed case?