I bought a TurboTax for Business tax program from a PayPal vendor. The vendor delivered a download link that worked, but the authentication code sent to me was invalid. I wrote to the vendor at least five times (at three different email addresses) over a couple of weeks with no response . Eventually I had to buy the program again, from another vendor, so that I could file my subchapter S Corporation taxes which were due on March 15th. I filed a complaint with PayPal, and they denied it (PP-D-58612708). They said that the vendor had delivered the program. Well, yes, but not the authentication code necessary to use the program. PayPay totally missed the point. But there appears to be no way to get through to them to ask them to reopen the case and take a second look. I can find no method to appeal. There is no one to write to, no email address. Following prompts on the PayPal site just takes me in endless loops to the resolution center where the matter is closed. Is there any recourse? If not, this is an important lesson, because I've never had such a poor experience with my credit cards, and I've always been able to speak with a real person.
