BLUE JALAPENO & CO PTE. LTD. aka Hotdealsurfer

[SJ_MTL]

Another drop ship scammer sending defective garbage from China. Got a broken item, they won't even offer a solution, basically told me to open a dispute. Avoid these scammers at all costs.

[kernowlass]

@SJ_MTL 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/ca/for-you/shop/refunded-returns

[SJ_MTL]

Thanks for the advice. I opened a dispute, I attached a screenshot of the seller telling me basically to open a dispute. It's just crappy that I have to do all this and they won't even try and fix the problem, they sent a broken item and basically don't give a **"*.

[SJ_MTL]

Just an update, the seller initiated a "Refund once you return the item" action, so now I have to send the item back to Asia for a cost of $80, to get a refund of $69.

The problem with Paypal is that when a scammer from China initiates the "Return for refund" action, it blocks me from responding - My only choice is to spend $80 to return the item, or to drop the case and keep a broken item.

This has happened before with Paypal when dealing with Chinese drop-ship scammers, and I have no idea why they allow this.

Next time I'll just buy through Aliexpress using Alipay - Aliexpress understands the difficulty involved in sending stuff back to China and usually just refunds you once you prove that you've been scammed - Which I did.

Avoid this garbage company. 

[Harshman]

I wish I had known this before I spent the money. PayPal used to be honest, but they continually side with scammers now. What kind of kickbacks are they getting?