Appeals Proceedure

[cushion]

Hi Everyone,

I'm trying to appeal on a decision where I've been scammed over £200 for a pair of trainers that the seller had delivered to himself.

Anyway, Paypal have denied my claim but did not ask me for any evidence.

I have plenty of photo evidence to prove that the parcel was not delivered to me.

When I go to the page to appeal against my decision, there is no 'button' to press that say appeal. On their website it says there should be. Can anyone offer any advice as to where it might be located? 

Thanks in advance if you can help

[kernowlass]

@cushion 

https://www.paypal.com/uk/smarthelp/article/FAQ2050

However..........

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.