I have emailed seller several times with no response. I opened a dispute because the seller never sent confirmation of the purchase with a confirmation #. I opened a dispute, then a few days later, PayPal notified me item was shipped, with a tracking number, on 8/18/2021. It is 8/25/2021, and tracking number shows item still hasn’t reached the USPS.
If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link). https://www.paypal.com/us/webapps/mpp/returns
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
Advice is voluntary. Kudos / Solution appreciated.
I had same problem with PayPal ruling in favor of seller. I took tracking numbers to post office. They gave me a print out showing packages delivered to an address across town. I scanned copies of this information from post office and they immediately issued credit. My biggest issue was that the online dispute would not allow me upload documents. I ultimately had to CALL customer service, hold a while and speak to a representative. He had me email info from post office directly to him. Credit was issued within 15 minutes. I let him know the scammed website used the label "PayPal Preferred Merchant". After I didn't get a receipt, I immediately tried to email, it bounced. Went to website and it had been taken down. Lesson learned, never use Facebook Marketplace unless it's local...
