paypal here card reader

I have pair my paypal card reader to my paypal here app. But it still didn't let me take payments. Someone told me you need to call customer services to activate this on your account and they may ask a few questions reagarding your business and after that they will activiate your paypal here app and you will be able to take payments. But customer services is too busy and don't know how to solve this issue ? Will anyone help me with that. Thank you very much.
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