I received an item with missing parts. The seller told me in a letter inside the box to call a shop in california to buy the missing parts on it's personal account. The shop never called me back after many calls and the seller never respond to his messages. So I open a reclaim case, but paypal seems to not understand my problem. They now ask me to return the item for a full refund.
Did Paypal read their messages before reply to them??? I don't think so! I think they just click on a button to write back a prefabricated text form.
I sent 2 or 3 messages to them and they don't understand my problem. They ask me to return the item to the seller for a full refund but I DONT WANT TO RETURN THE ITEM, only money to buy the missing part.
I don't know what to do to resolve my problem.
Plus, I'm french and using Google translator, it's not that easy for me to write in english.
This is the last message I received from paypal today........
Dear xxxxxx,
Thank you for taking the time to contact us with your concerns. I am
happy to assist you further.
In the event merchandise must be returned to the seller, it will be at
the expense of the buyer. When returning the merchandise, use a shipping
method that can be tracked online and also provide PayPal with the
tracking number. Once PayPal has confirmed that the seller has received
the item, the refund will be processed.
Please note: If you are shipping the item back to PayPal, you will be
responsible for all shipping costs.
We appreciate your patience and understanding in resolving this matter.
We work hard to make PayPal a safe, easy, and reliable online
experience. If you have questions about using PayPal, please visit our
Help Centre. Click "Help" at the top of any PayPal page to begin.
Sincerely,
Ezrin
PayPal Protection Services
PayPal, an eBay Company
Copyright© 2011 PayPal Inc. All rights reserved.
Original Message Follows:
------------------------
Form Message
customer subject:
legacy
customer message:
>Topic: 'Disputes'
>Sub Topic: 'Respond to/Status of Buyer Dispute or Claim'
>message: 'Claim - #xxxx
>
>As I said MANY times, I don't want the item back to the seller, I only want
money to buy the parts that miss, like the seller
told me to do in the letter he put in the package.'
