Wrong country of origin

[Harjo_Kars]

I work for a volunteer organisation in Ecuador called Coagro, but I work mostly online from the Netherlands. My colleagues opened up a Paypal account, but as they are from a rural part of Ecuador and specialize in agriculture they accidently registered their paypal account in the USA, but they have no business, bank accounts or credit cards from there (they don't even speak English). They did register the right town and street and this is not a valid address in the USA. I made several donations this year amounting to 3967 USD (after Paypal deducted 500 USD in fees for currency exchange and transaction fee). We (me and my colleagues from Ecuador) have been trying for months to get the money withdrawn from the Paypal account and so far nothing worked and Paypal keeps coming up with inconsistent solutions that don't work after waiting an inacceptable amount of time to send them (does anyone else hate the auto-responses that fail to even remotely answer your question). The delay in withdrawing the money has resulted in serious liquidity issues that are constantly plugged by yours truly by sending more donation (regular bank-to-bank tranfers). Paypal has the worst system and customer service I ever experienced in my life.
Basically we are here now:
My colleagues opended a new paypal account with origin indicated correctly as Ecuador, but we still can't move the money in the old account as we have no US bankaccount, credit card, adress or pasport to aid the verification process which is required to be allowed to transfer money out of the account. We have tried to send it back to the originators (me) account, to a former volunteer from the US, to transfer it directly to a bank in Ecuador, to send it to the newly created account and I asked a similar question as outlined above through my Paypal account in the Netherlands, yet nothing works and the people from Paypal Netherlands are either to stupid or to unwilling to forward my question to the right people in the USA. Now I know it's not very smart to provide the wrong country of origin, but Paypal is not only for smart people now is it? Paypal have hapily accepted 500+ USD in commisions and so far is keeping the rest of the money too.

Paypal get us a solution NOW!!!!!! 

[PayPal_Sophie]

Hi Harjo_Kars,

Thanks for posting on the Community Forum, and sorry to hear about this.

In a situation like this, we would need to help with getting your colleague's details transferred over to their Ecuadorean account. With an account specific issue such as this, you would need to contact Customer Support directly, as we cannot view your account details from here.

You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in. Alternatively, you can also contact us via Twitter at @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK/.

Thanks for your understanding

Sophie

[Harjo_Kars]

it's been three months, several emails/phone calls to customer service and some messages through Linkedin ago since I posted the original message with our issue, but Paypal is not unable to help, Paypal is unwilling to find a solution because we have done all that can be expected of us, but Paypal fails to provide a solution or direct you to a person within Paypal that might actually solve this issue, so we keep toying with customer service, we repeatedly assure's us that our business is important to them while we spend rediculous amounts of money (international calls) and time waiting for a customer service employee, who I have to explain the whole story time and time again (again costing a fortune due to international calls) and than sometimes promises to look into it and get back to me, but they never ever do. Paypal doesn't value your business, Paypal values your money, so much that they're willing to steal from charity for it.