Merging two PP accounts
Laurajlstevens
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Posted on
Sep-02-2017
02:47 PM
Hey, I recently updated my email address, and made the necessary changes to my accounts (not limited to eBay, PayPal), or so I thought. I received a payment via eBay, to my old email address, which was no longer is use by PayPal as I updated it. I then had to create an account to access the funds. Is there a way to transfer the funds that are "on hold" to my original account with the updated email address, and close the one I had to create? I've since gone into eBay and I believe I have updated the info to stop this happening in the future. I think!
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Sep-06-2017
06:09 AM
Hi there,
Welcome to the PayPal Community.
It will not be possible to send the balance if the payment is on hold, however you can try when the hold is released. Once resolved you should close one of the accounts to avoid problems in the future.
-David R

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