On April 5, 2011, I purchased a sewing machine manual for a Cordon Bleu S409 thru paypal from the Treadler's Village. I was charged that day. I have sent several e-mails for an eta, however, I have received no response. How can I determine if this was a legitimate sale or scam? How long do I need to wait to receive my manual? If I don't receive it, how do I report them so no one else will fall victim to their site? Please advise.
If it was purchased that long ago I would contact PayPal Customer Service immediately to inform them of the situation. While on that phone call I would go ahead and open up a claim for a non received item. I have never had to do this for anything outside of eBay purchases so I am not sure if it is different. But you definitely need to contact a live person to get this taken care of. 5 weeks to ship a manual seems like an excessive amount of time. I hope this helps you out 🙂
Thank you. When I filed a dispute with paypal, the seller contacedt me. she had not responded from my several email attempts until I filed the dispute. She claimed she never got the order but now she is taking care of it. thanks for the advice.
