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Unknown payments

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mikesp2306
Contributor
Posted on

I notice on my bank statements payments which are apparently made through Paypal but do not appear on my Paypal account. The payments were taken by Imaxcsan and Zhengrongh. Does anyone recognise these names please?

1 REPLY 1

Unknown payments

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kernowlass
Esteemed Advisor

@mikesp2306

 


If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account.

However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement as you would have paid as a 'guest buyer'.
If that is not the case then contact customer services and your card issuer to query the transactions.

 

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Log in and get the code.
When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".

In the UK its free from any landline phone.

OR have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

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