A buyer bought a shirt from me back in March from Brazil. I sent the item with no tracking number and now the buyer is reporting he has not recieved the item. He has opened a case and I have up until tomorrow (17 May) to refund his money. As the transaction is over 60 days - there is no option for me to refund the buyer. I have contacted paypal about this via email two times over the last 2 days but have received no reply. I spoke to ebay chat aswell, however they didn't seem to know the solution. Does anyone have any insight on this? Can paypal process this for me directly?
Many thanks,
Jinny
