I had an email from ebay with a £20 of first purchase over £40 through paypal so I made an eBay purchase and applied the voucher. Which took my checkout down to £20. But looking at my PayPal it's taken the full 40, and I'm now £40 down. Can you explain what's happened? I tried the voucher again on the same purchase, but didn't checkout, and the voucher is still valid so somehow it must have been removed. Can I apply the voucher after purchase or can you cancel my purchase so I can try and re do.
this is a user to user forum and not paypal customer services.
normally the full amount will show in your paypal account BUT the reduced amount is taken from your funding source, so check your bank account or card to see what was deducted.
Advice is voluntary. Kudos / Solution appreciated.
The source is the money I had already in my PayPal. The money has dropped by £40. Where can I contact PayPal directly, ideally not email as it takes ages to get solved. Thanks
Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).
When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".
OR have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
