payment notification emails not working

durian808
Contributor
Contributor

Suddenly this morning I am not receiving payment notification emails.  I received 2 payments... no emails came in.

 

I checked my PayPal account and in the profile, notifications, I can't select the email notification for "receive a payment" – it says "this isn't available".

 

What's going on?

 

thanks

 

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33 REPLIES 33

durian808
Contributor
Contributor

I can confirm this also now.  I received a payment yesterday, about 15 hours ago, and have not received the payment notification email.  I have my own server and the email never reached my server.  It appears that PayPal did not send the email.

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belial1134
New Community Member

Same problem here. I received a few of the payment notifcations some 10-12 hours+ after the sale.

I've just pulled the address info from the website but it's just not as convenient

Hopefully they get the issues resolved soon

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photosolve
Contributor
Contributor

I have been experiencing this issue for the past several days...Two different accounts, and two different ISP email providers. All the notification check boxes are appropriated checked. There have been long delays in email deliveries for the past several months, but never has there been a complete lack of email. Has anyone heard anything back from paypal other than the cursory "escalated" message? Thanks.

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Quin_at_HRR
Contributor
Contributor

I have been experiencing this now for almost two days and it seems to be a widespread and known issue that PayPal technical support is working on. You can go to https://twitter.com/AskPayPal and send them a direct message. There are many folks who have been complaining there.

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photosolve
Contributor
Contributor

Thanks very much for the update...In the meantime, I guess, we'll just have to log in to paypal each time to get email/address info...

 

Best...

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browny1979
Member
Member

Same here. Im a UK PP business user with a separate sales website (not associated with ebay). My 'payment received' notifications should be received in my gmail account. I've had numerous orders over th past 3-4 days and not had any email notifications.

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arctic-bill
Contributor
Contributor

I have just received paypal payment notification (on 17/10/16) when eBay customer paid by Paypal on evening of 15/10/16, so well over 24 hours late. My other customer paid last night via Paypal, but still waiting to receive. Anyone else affected???

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magicmoves
Member
Member

Same problem here. I'm selling on ebay UK and only getting emails from ebay but not from paypal. It's usually easier for me to take the postage address from these confirmation emails, but now i'm having to log in to paypal to check payment is completed.

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magicmoves
Member
Member

Waiting 18 hours and no notification email

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babyhornedowl
New Community Member

Having the same issue here, a client sent me money several hours ago but I did not receive a push notification on my phone OR a confirmation email. A little worried it could be a security issue, but also relieved to see others are having the same problem so it's not just me.

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