Our company account with PayPal is about 10 years old. Our online software coding is based on them. All of a sudden they block the service without logical or precise reasoning. We have supplied them with all needed certification (ISO etc) but they simply state: “We have recently reviewed your account and have noticed that you are still selling items on your website that violate our Acceptable Use Policy.” We asked them which items they consider as violating their policy, but no clarification. They are simply vague. Phoning them is simply not fruitful because the person replying simply has no clue and does not accept to put you through to a responsible person or decision maker.
To change the coding on our software and work with other Payment companies will incur a high software revision cost. This is unreasonable behaviour from PayPal. Has we known this could happen; we would not have purchased this expensive software.
