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Paypal keeps asking to save my password.

Member

Paypal keeps asking to save my password.

When I sign in to paypal through ebay it keeps asking to save my password. I do not want to save it. It only gives me the option to save it, or maybe later. I keep hitting maybe later. So it keeps asking every time I sign in. I do not want to accidentally hit yes and be stuck with everyone using my computer to have access to my paypal account. Is there a way to have it not ask anymore???

6 REPLIES
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Moderator

Re: Paypal keeps asking to save my password.

Hey Briangsk,

 

Great question - PayPal is not actually asking if you want to save your password. This is a feature of the browser you're using asking to save your login details for websites. You'll need to check your browser to see if there's an option to turn this off within the settings. I hope this information helps! Have a great rest of your day. Smiley Happy

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: Paypal keeps asking to save my password.

No this is different. It looks like paypal wants me to agree to leaving my password active so I can do one click buying without retyping my password. (Kind of like what Amazon does with 1 click buying.) I use firefox and when it wants to save passwords, it is the firefox popup, and it gives me an option to save/not now/or never for this site. The one that appears on the paypal sign in window only gives me the option of save or not now. It does not give me the option of no or never. Maybe I will try to get a screen shot of it next time. I can only get to the screen during a purchase.

Moderator

Re: Paypal keeps asking to save my password.

Hi Briangsk,

 

Thanks for providing the Community with that information. My apologies for misunderstanding - the feature you're encountering is called One Touch. I'm happy to forward your feedback on regarding this feature and it's possible negative effects. Thank you for your feedback!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: Paypal keeps asking to save my password.

Maybe you can help with this... The link you sent gave me this info. What is the profile icon?? Or where is it? Is it on the account summery page?? The only thing I see that says security is a link at the bottom of the page that just gives me info on how safe the paypal system is for buyers and sellers. Thanks,

 

How do I turn off the One Touch feature?

To turn this feature off, follow the steps below:

  1. Log in to your PayPal account.
  2. Click the Profile icon.
  3. Click Security.
  4. Click Edit next to "Stay logged in for faster purchases."
  5. Click Log out per device or Turn off One Touch on all devices
Moderator

Re: Paypal keeps asking to save my password.

Hey Briangsk,

 

No problem! Do you have a business account or a personal account? If you have a business account, follow these steps:

 

How do I turn off the One Touch feature?
To turn this feature off, follow the steps below:

  1. Log in to your PayPal account.
  2. Click the Profile icon.
  3. Click Log out of all devices

If you have a personal account, using the image I provided, click on the cogwheel at the top right next to "Log out," then "Security" once that page loads. The bottom option on that page will be "Log in with PayPal."

 

- Ashley M

 

 


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: Paypal keeps asking to save my password.

That was it, I did not see the security link at the top of the page before, just the one at the bottom. I have it turned off and will see what it does next time I pay. Thanks,