Trouble with Search Results
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Not sure where this should go, but this is regarding difficulty with search results.
I really love all of the reports available, and I am very happy with Paypal in general. I just have one exception that I really can't figure out! I can never seem to get the search to work. I try basic, the advanced, I'm careful to watch the dates I selected, the category, etc. I don't know what I am doing wrong. It's not like I don't know how to search. I find results just fine with other companies, software etc. But I can never seem to get the search to bring results even when I know there is a result. I will even copy the details of transaction so that I can be exact when I test out the search. It always comes up blank. What am I missing?
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Suggest opening a Support Ticket here:
https://ppmts.custhelp.com/app/home
You will need to setup an account, then you can submit your question and track.
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I do have an account, merchant account since 2006. I emailed about this problem but did not hear back. You said there is a place to check status?
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