Is this Fraud? I never use RAISE.com

Guannan
Contributor
Contributor
I got the email this morning, 12/27/2016, said I paid RAISE COM $470.00. What????? I don't even know this website. This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when RAISE COM completes your order. Paid with VISA ‪x-3308‬ Transaction ID 8S322322HV813772C Seller info RAISE COM Details Amount$470.00 Fee$0.00 Total$470.00
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19 REPLIES 19

Jaysun19
Contributor
Contributor
I had same problem. $285 st 8:02pm last night to RAISE COM. Don't k me what's going on
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jcraft987
Member
Member

I received the same unathorized transaction. I called PayPal and they were completely unhelpful, but said I will need to call my bank account to stop the payment/transaction. You should call your Bank Account immediately. Unforutnately, my Bank charges a fee for a stop payment... Calling PayPal back for options now.

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Jaysun19
Contributor
Contributor
I submitted something on PayPal website to dispute it as I did with my bank also. PayPal is generally real helpful anytime I have had a problem before like this. I talked to the CEO of raisecom.com but not sure if was right company. Calling me back when he talks with accounts payable to see if there's any pending payment. Nice guy!
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Guannan
Contributor
Contributor
I didn't even confirm the only card which linked with my PayPal account. I am using Venmo instead, from PayPal inc. as well. It showed pending transaction. I removed my only unconfirmed card. Can they still charge me?
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sdg22
New Community Member

I had my account hacked on 12/22/2016.  I called Paypal immediately.  They said they would try to stop it, but they didn't.  I have talked with Paypal several times since.  They are aware of the problem, but I still have not received credit back.  I have been told they have to follow certain procedures regarding RAISE COM because Patriot Act?  I have spoken with my bank, as well, but I am still waiting on credit back.  I had 3 charges of $84, $78, and $192.  Super frustrating, especially at this time of year. 

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jcraft987
Member
Member

Don't forget to change your PayPal password. I have updated mine and also called PayPal to Freeze my account until the pending transaction is completely canceled. 

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Guannan
Contributor
Contributor
I went to the bank and changed my card with a new number. Change the card number! The unauthorized payment is still pending, the bank will help me dispute this payment after it got posted. Go to the bank to seek help!
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cjm330
Contributor
Contributor

This also happened to me. $480 charged to my paypal on Christmas. I've never heard of RAISE.com before. I've filed a dispute with PayPal, am talking to my bank and will be getting a new card. I also contacted Raise directly and they send me a strange response saying they recently partnered with PayPal and to contact them directly. This is the full email from RAISE: Thank you for contacting Raise Member Services regarding this issue regarding your PayPal account. Raise is an online marketplace for gift card purchases, and we recently partnered with PayPal. PayPal is one of the world’s most secure and anonymous forms of online payment, and we are happy to help resolve this issue. Because PayPal is so secure, here at Raise, we are limited in the amount of information we can obtain. Because of our recent partnership, PayPal has informed us that the best way for these issues to be resolved is to contact PayPal customer support at 1(888) 221-1161. As you have already spoken with PayPal, I will be passing along your email to my associates who will be handling this matter so that they are able to best prepare to resolve this matter with PayPal as quickly as possible. Of course, if you have any other questions, please let us know how we can assist you further! Warm regards, Martin Raise Member Services

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m3t4lm4n
New Community Member

Same, they tried 4 timesto charge me $475 and were successful the fourth. Now I'm dealing with a PP nightmare with my bank. Might be the end of a long relationahsip with PP for me.

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