2 months ago, I made a listing on upwork.com and one of the users scammed me by sending a phising payment link which ended up my paying another email instead of upwork's email id. I reported this to upwork and paypal and upwork banned the user. Paypal investigated my claim and gave the decision in favour of the person who scammed me caliming its a intangible goods and no BUYER PROTECTION.
On Dec 4th, i got a order for CPU intensive cloud and the person used the server for cryptocurrency mining and quote was close to $5000 (my cost price was about$4250 and I am reseller). The customer paid, used the cloud and then disputed saying unauthroized transaction. This time, the only option to resolve the claim was to provide refund or provide tracking number. I sent 4 emails to paypal saying that its for a service. In the end paypal made the decision favourable to the buyer saying that its service and I don't have SELLER PROTECTION. I lost over $4,000 because of this.
On the same account how can paypal reject a claim made by me and helping some scammer get away with money and in the same account deny my payment and again helping a scammer get away???
I don't think paypal is the right payment gateway for hosting providers like me. Thats why large providers like AWS stay away from paypal.
I want to make a legal complaint about this december 4th transaction. How do i get hold of someone in paypal who isn't a BOT to give me complete details about the IP from which the account was logged in (as the person claimed it was a unauthorized transaction). What details was used by paypal to give the decision in favour of the scammer? etc. All emails i sent to paypal is either replied by a BOT or someone just copy pastes the same irrelveant canned reply.
