Can not apply the PP Credit

[Gong]

Your information was incomplete or inaccurate or the circumstances may have suggested that the purchase was not made by you.

Every time I apply that PP credit, It will show this sentence to me

And I don't understand how to solve it.

Please give me some suggestes

Thanks y'all

[Quandary]

You may want to contact PayPal' Credit Customer Service Department for assistance - go to this page, under "Managing Your PayPal Credit Account", look for "Is there a number I can call if I have additional questions?".