Paypal acting funny: Credit cards, BML, and the country switch ...

[hearme]

Hi community,

I know that similar issues have been addressed quite a few times already, but we followed all advice we found and Paypal is still showing the same - rather funny - behaviour to our customers ...

But firstly ... we have:

- a website with Buy now / add to cart buttons on it

- PP Payments Standard running in business account mode

- PP account optional activated
- a verified E-Mail

Now, always testing in a fresh (private mode) browser, what happens is the following:

A) some US customers get to choose the credit card option -- Yay! 🙂

B) some US customers don't get it but are instead shown the Bill Me Later option ...

While this is already "funny", it gets better: When we change the country for someone out of B) to an arbitrary country, and afterwards change it back to United States ... the credit card option magically appears! 😄

This works every time and is certainly a great workaround, but not many of our B) group customers will find this out on their own.

So, our question now is: Why is PP behaving so funny and what can we do about it?

Thanks

[snowshoe]

You may want to open a support ticket here:

https://ppmts.custhelp.com/app/home

We know for sure that cookies do make a difference in what order and how various features are displayed.  Lately though PayPal has been changing a lot of stuff, if you're a Sandbox user, you know.  Best to at least open a support ticket.   Sorry have not experienced your same scenario.  Just the normal things that happen when you revisit PayPal using previously stored cookies.

The one way to eliminate even seeing a PayPal checkout screen is to switch to Payments Pro.  Your customers never leave your website as you manage the checkout process.  At least you have an option.

[hearme]

Hi snowshoe,

And thanks for your answer!

I filed a ticket today and am curious of what happens now.

Can it be that Paypal pushes BML really hard into the US "market"? I am wondering, because we only see this strange PP behaviour with US customers (not with Europeans, not with Brazilians) ...

Cheers,

t