HELP with refund does not show up in my Smart Connect

[nessa12690]

Hello,

I was issued a refund to my paypal smart connect account. I received the email saying it has now been completed and the funds are reflected on my account...Well they are not there???  please help!

[snowshoe]

From the FAQs:

There are 2 ways you can contact the PayPal Credit Service Center for information about your PayPal Smart Connect account.

You can: Call 866-571-3012

(Monday-Saturday 4:00 AM to 10:00 PM, Sunday 7:00 AM to 7:00 PM Pacific time)

- OR -

Write to:
PayPal Smart Connect

P.O. Box 981064 El Paso, TX 79998-1064

Here are some tips for contacting the PayPal Credit Service Center:

• When you call, you should press 1 for your PayPal Smart Connect account.
• If you don’t have your PayPal Smart Connect account number on hand, say "I don’t have it," follow the prompts, and respond accordingly.
• When contacting PayPal Credit Service by phone, we won’t ask you for your PayPal password, email address, or any financial information you’ve registered to your PayPal account.