Unauthorized charges

tmcgny
New Community Member

Has anyone had a problem with HEG US inc. (aka Server4You) making unauthorized charges to you PayPal account ?

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1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hey tmcgny,

 

Unrecognized transactions can definitely be frustrating. Have you checked to see if these are part of a billing agreement? You can find the steps to see your active agreements and cancel anything unwanted here

 

If these charges are not related to a billing agreement, it's possible your account has been compromised. I would advise changing your password right away to ensure the account is secure. Next, you'll want to report the unauthorized activity using the steps listed here. If you run into any issues, please don't hesitate to contact us so that we can help ensure this is resolved. Hopefully this helps!

 

- Ashley M


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