How can I take back my money after unsuccessful payment

ulyakulya1
New Community Member

Good day. I have problem with 2 payments via this system. Lately today I tried to buy a ticket of website flixbus and pay via paypal system. eventually, after the payment was done, on the flixbus website the page with the error jump up and there was said that something went wrong, the payment is not successful and I need to contact paypal for solving this problem. Then I tried again, the same error has occurred the second time, when I checked my paypal account but the money was gone already, and the status of this payment is still pending, below the payment I found this text " This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when the user: FlixMobility GmbH completes your order." what should I do?

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2 REPLIES 2

Quandary
Advisor
Advisor

You can wait a bit to see what changes in your account and transaction history and see if you get any notifications from the seller, else phone PayPal's customer support for assistance.

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

authorisation is just merchant seeking to make sure you care is good,usually they will submit the transactions later.

 

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