Unfortunately we can really answer your question - as this is a member to member help group, we not the same as customer support. Suggest that you follow-up with them as they can look at your account transaction records and setup. The transaction record should show a status, canceled, cleared, held, pending review, processing, etc.
You can contact customer support via email, phone or through Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal
