I happen to use the same bank. I don't know my stuff for sure. I have tried everything I could think of and I am currently trying one final measure. If you are using the bank I think you are using, I have some tips for troubleshooting.
1. Did you use your correct 5 digit number (Bank specific number) ? 3 digit number (Number based on the bank company, Conexus is 889 I believe.) ?
Help for this: If you are not sure if you used the proper numbers. You could visit
https://www.conexus.ca/Personal/ToolsAndCalculators/FindBranchATM/ and enter your city, then click the bank you use and hit 'More Info' and you'll be brought to an information page on the branch you use. There you will find your Branch Number (3-Digit) and Transit Number (5-Digit) You most likely used the wrong numbers as most banking number websites are outdated and get this wrong.
2. Are you using the proper account number?
Help for this: I have contacted PayPal before about the account number issues and it seems what Conexus calls the 'Account Number' is actually not the account number. I recieved from PayPal that the number does not exist, so meaning that it is not the Member number. I am in the process of determining this factor and it may not be true. I believe that the account number is the number on the card, or some of the numbers on the card. The number though, is 17 digits and is not usable in PayPal. I believe the numbers are in this format:
XXXXXX XXX XXXXXXX
The card number is either the first 12 digits or the last section of numbers on the card.
The Bank I believe you are using is https://www.conexus.ca/Personal/OnlineBanking correct?
This is all I have knowledge of, and if it helped you, please make sure to support me with Kudos!
