Special Instructions field doesn't show up for my customers.

[slacter]

I set up four buttons each with the option for "Can a customer add special instructions in a message to you?" set to "Yes" under Step 3, but none of my customers can find the field where they enter special instructions when they go to purchase either via a PayPal account or as a guest using a credit card.  I am currently using a "Pay Now" button for each button.

[PayPal_AshleyM]

Hi slacter,

I'm sorry to hear about the trouble with the buttons you've created - that definitely sounds frustrating. In this case, I would advise checking our Merchant Integration Technical Support Community for more information and to see if anyone else has had this issue as well. Otherwise, please contact us so we can see what options we have. Thank you!

- Ashley M