I can’t receive the payment

[Nenad1]

Hi, I’m freelancer and recently I opened a business account. Transcations are denied and nobody from paypal wont help me in order to solve my issue. Moreover one transaction from their verified playform (upwork) went through but last one (exactly the same invonce) is deined. Is anybody know what can I do because I can’t run the bussines normally and seems paypal is not interested in helping me out.

[Quandary]

We really need some additional info as this is a peer to peer community, it's not possible to look at user account info through this public forum.

Is your account a US PayPal Business account  ??

Did take the proper steps to "verifiy" your account (meaning you linked and confirmed both a bank account and credit card  ??

Are you sending invoices to customers or do you have a web page setup with either Buy Now or Add to Cart item buttons ??

Are you blocking any type of payments in your Account Profile, My Selling Tools section ??

Are your customers US and/or International ??

Are you blocking any currencies ??

[Nenad1]

Thank you very much for your answer. I’m from Croatia and I’m using paypal.com account. I verified my card which is VISA business (can’t link my account to bank since I’m don’t have U.S bank account). I’m not blocking any currencies and my settings are fine. I’m freelancer on Upwork platform and there I link my account so when I need to transfer money I just click send to paypal. Last payment went well (there was pending status for several days but OK). Now again transaction was denied. I contact customer center several times and agents told me that they will open a ticket and that somebody will contact me but I never receive any answer. I also try to contact them via Facebook and I send all the screenshot they requested and they tell me that somebody will contact me but nothing is happening. Maybe is not related but I must mention that on my personal account I was receiving money without problems. Thanks,