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Depop Payment Issues

Member

Depop Payment Issues

I just started using Depop a few weeks ago. I sold my first item exactly 2 weeks ago, since then I have sold 7 other items. The app says that all of my earnings have been sent to my paypal account but I have yet to receive any of them. My emails match the app and here on paypal, both my bank account and visa card are linked and approved, all of my customers have paid for the items so the money has come out of their account. Just last night I "managed my currencies" to try to fix the problem. It must have worked because this morning I sold another item and the money was sent to my account.

 

The problem now is how do I access all of the payments I haven't yet received? Will they show up eventually? Is there something I have to do in order to access them? I am worried that I am never going to receive the payments even though the money has come out of my customers account. 

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9 REPLIES
Volunteer Advisor

Re: Depop Payment Issues

@hannahdague

 

Are the payments coming in in your currency or are you being paid in another currency?


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Kudos / Solution appreciated if I helped you.
Member

Re: Depop Payment Issues

Everything should be coming in my currency.

Member

Re: Depop Payment Issues

Member

Re: Depop Payment Issues

I am having the same exact issues. Depop told me my account in unilateral which I guess means that to them it looks like my email hasn't been cofirmed or registered with my paypal account even though it has.

Where is this manage currencies option?

Contributor

Re: Depop Payment Issues


@Lizzzard12 wrote:

I am having the same exact issues. Depop told me my account in unilateral which I guess means that to them it looks like my email hasn't been cofirmed or registered with my paypal account even though it has.

Where is this manage currencies option?


it is in your financial profile.

you can accept certain currency and ask Paypal to convert into your currency or keep them as foreign currency .

if you have received 7-8 payments,you should get 7-8 emails from Paypal .

most common reason is that the Paypal email address is incorrect,did you check Depop?

Member

Re: Depop Payment Issues

This recently started to happen to me as well, even though all my other transactions on Depop have been fine. I've been contacting Depop and Paypal to figure out what is going on... I tried what Depop support has suggested but it didn't help and still nothing has showed up in my account. The situation is very puzzling, when I buy on Depop money still goes to that seller so it works on that end.

Member

Re: Depop Payment Issues

Having the same issue, did you get it worked out?

Member

Re: Depop Payment Issues

NikoM6 did you get it worked out?

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Member

Re: Depop Payment Issues

Hi, yes I did it was sending it to another email which I had signed up first, and I had switched and deleted it. Had to go retrieve it and call Paypal support to access the money. Hope it works out for you