Updated Java, now I can't print shipping labels

thischarmingham
Contributor
Contributor

I deleted all previous versions of Java and installed the most recent update directly from them as recommended by literally everyone and now I can't print paypal shipping labels. It won't let me choose a printer, only allows it to ship to my default, which is whatever but when I try to print the "printing in progress" pop up appears and stays there. No label prints. There is no info in the pop up. Only a yellow triangle with an exclamation point next to it. I've tried using Chrome, Firefox and IE9. I have cleared my cache and cookies. I have tried installing older versions of Java. Nothing works. I need to be able to print these labels and paypal customer service over the phone was ZERO help.

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10 REPLIES 10

snowshoe
Frequent Advisor
Frequent Advisor

Have you tried testing directly on the USPS web site?   Odd as we have the most recent version, no issues.

 

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thischarmingham
Contributor
Contributor

No because I want to print via paypal like I always have up until this very moment when I updated this program.

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thischarmingham
Contributor
Contributor

I don't know why this is happening. There's literally nothing wrong and yet it's stuck. I have updated everything. Cleared everything and yet the problem persists on two seperate machines.

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thischarmingham
Contributor
Contributor

Ebay shipping worked fine by the way. Not sure if that means anything to anyone.

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snowshoe
Frequent Advisor
Frequent Advisor

No worries, if you don't want to test with USPS that's your choice.  Sounds like there may be more to your issue than just an update but, there's no way to tell.  If you have access to a friends computer, you should be able to print your labels. 

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thischarmingham
Contributor
Contributor

That's not really a solution. I mean what else could be wrong here? Problem immediatly started after reinstalling java. I have tried to uninstall and reinstall again and the same problem. It has to be related to java and yet no one has any answers. Nothing else changed on my computer. At all.

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thischarmingham
Contributor
Contributor

I'm also attempting this on two seperate machines with the same update...and getting the same problem. It's not just one faulty computer.

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snowshoe
Frequent Advisor
Frequent Advisor

Perhaps not really a solution but, we have the latest update and it works.  Hmmmmm.  Sorry, won't waste your time or ours any more.

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thischarmingham
Contributor
Contributor

Do you have the update that was done today? There was one newly released.

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