Payment from eBay buyer denied

[arlina]

Buyer tried to pay twice but both were denied per the activity log on my Paypal.  When I check why it says "You chose not to accept this payment".  Does that mean this person tried to pay by credit card? I am new to this and quite confused. Is there a way to check if she paid by credit card on my PayPal settings?

[snowshoe]

What type of PayPal Account do you have, Personal, Premier or Business?   In order to sell and also to accept credit cards, you must have a Premier or Business Account.  Note, regardless of the type, the account must also be verified meaning you have linked and confirmed both a bank account and credit card.  Else, you will run into unexpected issues.

[arlina]

I have a Personal account, all verified and confirmed bank accounts. Could the problem be at the buyer's end? I have checked my payment receiving preferences and one of them says Block multiple payments from same invoice (which she did -- she sent two payments to my account, both were denied) -- I unblocked that. she seems to be a new eBay buyer

[snowshoe · Accepted solution]

The problem is on your end.  You need either a PayPal Premier or Business Account to sell and accept credit cards.