Help with wrong email

shiroyi
New Community Member

I've received a payment from a storenvy account.

 

I opened a storenvy and linked it with my paypal account (wich is gmail). I used my hotmail account to create my account in storenvy and I didn't notice that in my settings, my hotmail email was set as my paypal email.

 

Now,  I havent used that hotmail account in years, and I can see in my messages that I've received the money but I cannot access this account. I've tried changing my password but I don't remember the security questions. I also tried getting a call from paypal but the number i had in that account no longer exists. I've tried the option where I get a new password by  postal mail but Im not sure if the adress was correct in this old account.

 

What I find extrange, is that this old account was in no way linked to my current gmail account, but the message I received have the name of my business (wich was not in my old account settings)

 

I'm really lost and I don't know what to do, I told the buyer to file a claim to this old account and see if she can get her money back. I really need to find a way to acces to this acount I live i nPerú and none of the telephone numbers of paypal work for me.

 

Please I'll aprecciate any help 

 

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snowshoe
Frequent Advisor
Frequent Advisor

Unfortunately as this is a member to member help group, no one here has access to user account information or details.  There's not much we can do for issues like this as you really need the help of customer support.  Here's two other options for contacting customer support.   You can reach out to PayPal through Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

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