Dispute, just want to issue a refund asap, but how?

[Anna17]

A buyer opened a case regarding an item bought from me. I have no problem with her request for a refund. Despite my best untentions, I **bleep** up and I want to refund her payment righf away. I don't even need her to return the item actually, I just chose to select that option because it made more sense tgan tge "replace tge item" option. The buyer replied, all is cool.  But how do I simply get her a refund??? I issued a refund once when there wasnt a dispute and it was easy. Now I cant find any way to do it.

[kernowlass]

@Anna17

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Select Open Cases from the list and find the transaction.
4. Click the Case ID under the Case column.
5. Click Offer a refund on the case details page.
6. Enter the amount you want to offer and click Calculate to figure out the net refund amount and fee refund.
7. Click Offer refund. 

[Anna17]

Nope. That just communicates a refund amount to the buyer, who says, "yeah, that's great." Or not.

It does not issue a refund.

I just want to do right by my customer. Why wont paypal let me do this???

[mickleham_walt]

Just curious, but did you try it? I was trying to figure out the same thing a few days ago. Once I put in the exact amount the customer paid, the whole process went into 'refund' mode and it closed the dispute. I had my doubts as well, but it worked.

[Anna17]

Hmm, that is exactly what I did, but I saw no opotion to submit anactual refund. No further options at all. The dispute is still there. Sooooo frustrating. I just want to do the right thing.